概述历史道德准则波多里奇国家质量奖世界质量与改进大会ASQ 北亚区业务专家团队
The Baldrige Award is presented annually by the President of the United States to organizations that demonstrate quality and performance excellence. Three awards may be given annually in each of five categories:
  • Manufacturing
  • Service company
  • Small business
  • Education
  • Healthcare
Established by Congress in 1987 for manufacturers, service businesses and small businesses, the MBNQA was designed to raise awareness of quality management and recognize U.S. companies that have implemented successful quality-management systems.
The education and healthcare categories were added in 1999.
The MBNQA is named after the late Secretary of Commerce Malcolm Baldrige, a proponent of quality management. The U.S. Commerce Department\'s National Institute of Standards and Technology manages the award and ASQ administers it.
Organizations that apply for the MBNQA are judged by an independent board of examiners. Recipients are selected based on achievement and improvement in seven areas, known as the Baldrige Criteria for Performance Excellence:
Leadership: How upper management leads the organization, and how the organization leads within the community.
Strategic planning: How the organization establishes and plans to implement strategic directions.
Customer and market focus: How the organization builds and maintains strong, lasting relationships with customers.
Measurement, analysis, and knowledge management: How the organization uses data to support key processes and manage performance.
Human resource focus: How the organization empowers and involves its workforce.
Process management: How the organization designs, manages and improves key processes.
Business/organizational performance results: How the organization performs in terms of customer satisfaction, finances, human resources, supplier and partner performance, operations, governance and social responsibility, and how the organization compares to its competitors.